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Return Policy

This Custom Order Return Policy applies to all customers worldwide! 

Natural human hair products cannot be the same in every order. It varies, because it is 100% natural. Use of such products is always a Trial & Error routine. We are not responsible for any problems with the products you purchase that might happen after or during installation, coloring, wearing, maintenance, removal or any use whatsoever! 

All Sales are FINAL!

No Returns. No Exchanges. No Refunds.

No Exceptions!

 

SHIPPING TERMS

WE ARE UNITED STATES BASED MANUFACTURER. WE SHIP WORLDWIDE FROM CALIFORNIA, USA

ALL ORDERS MUST BE PRE-PAID

PRICES LISTED ON OUR WEBSITES AND OFFERED DISCOUNTS ARE SUBJECT TO CHANGE WITHOUT NOTICE

OUR PRODUCTS ARE CUSTOM MADE TO ORDER. PRODUCTION TIME BEFORE THE ORDER IS READY TO SHIP IS INDICATED ON EVERY PRODUCT PAGE. PRODUCTION TIME MAY VARY DEPENDING ON THE PRODUCT

ORDERS THAT CONTAIN MULTIPLE ITEMS WITH DIFFERENT PRODUCTION TIMES WILL BE SHIPPED WITHIN THE TIME FRAME OF THE ITEM THAT HAS THE LONGEST TURNAROUND TIME

WE SHIP EXCLUSIVELY WITH INSURED FEDEX, USPS AND UPS SERVICES, AND WILL MAKE EVERY EFFORT TO DELIVER YOUR ORDER TO YOU A.S.A.P.

SHIPPING CHARGES WILL BE SHOWN IN THE SHOPPING CART AND MAY VARY DEPENDING ON DESTINATION AND SERVICE CHOSEN

SIGNATURE ON DELIVERY IS A MUST

UPS ANS FEDEX DO NOT DELIVER TO P.O. BOXES

ORDERS THAT ARE SHIPPED TO COUNTRIES OUTSIDE OF THE UNITED STATES MAY BE SUBJECT TO IMPORT TAXES, CUSTOMS DUTIES AND FEES LEVIED BY THE DESTINATION COUNTRY. THE RECIPIENT OF AN INTERNATIONAL SHIPMENT MAY BE SUBJECT TO SUCH IMPORT TAXES, CUSTOMS DUTIES AND FEES, WHICH ARE LEVIED ONCE A SHIPMENT REACHES YOUR COUNTRY. ADDITIONAL CHARGES FOR CUSTOMS CLEARANCE MUST BE BORNE BY THE RECIPIENT; WE HAVE NO CONTROL OVER THESE CHARGES AND CANNOT PREDICT WHAT THEY MAY BE. CUSTOMS POLICIES VARY WIDELY FROM COUNTRY TO COUNTRY; YOU SHOULD CONTACT YOUR LOCAL CUSTOMS OFFICE FOR FURTHER INFORMATION. WHEN CUSTOMS CLEARANCE PROCEDURES ARE REQUIRED, IT CAN CAUSE DELAYS BEYOND OUR ORIGINAL DELIVERY ESTIMATES. 

 If there are any questions regarding these policies, you may contact us using the information below: 

 
USA: 310-492-5231
Australia: 03 9008 3239
United Kingdom: 020 7993 2937